Cancellation
We accept order cancellation before the product is shipped or produced. If the order is cancelled, you will get a full refund. We cannot cancel the order if the product is already shipped out.
Returns (if applicable)
We accept the return of products. Customers have the right to apply for a return within 14 days after the delivery of the product.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase. Please contact our customer service to make sure you send the package to the correct address.
Notes on Returns:
- Custom Orders: Custom-order or personalized items do not have a right to a 14-day refund.
- Customer Remorse: If the return is caused by the consumer, the consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.
- Company Error/Damage: If due to our reasons, the goods received are damaged or not correct, the consumer is not required to bear the shipping fee for this reason.
- Restocking Fee: No restocking fee is to be charged to the consumers for the return of a product.
Refunds (if applicable)
Once your return is received and inspected, we will email you a notification of receipt. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company; it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund, please contact us at sales@xtechwrap.com.
Return Address
Please contact our Customer Service at sales@xtechwrap.com to get the correct return address before sending any items back.